Every day, we have conversations. Whether with our family, coworkers, friends or strangers, we spend a vast amount of our lives talking to others. Some of these conversations are great; some, not so much. What if we could understand why? And, as designers, if we understand what makes for great conversation, how can we use that knowledge to create a better conversation between our products and the people using them?
In this talk, we’ll examine how conversations work, what causes some of them them to be highly engaging, and what makes other conversations fail miserably. Then, we’ll look at the conversations that our users have with our products, and use the same understanding about designing better human-to-human conversations to help us design better human-to-product conversations. Don’t let your product be that awkward guy everyone avoids at the party; make it the life of the party.